Joseph Manning, Marketing & IT Consultant

Sole proprietor of Act Big, Joseph Manning started the company in 2001 as an outlet for the growing demand for his technology marketing & new media advice. Founded under one guiding principal: technology as equalizer, Manning believes he achieves his greatest successes boosting the images of small and medium businesses by integrating divergent marketing and technology systems into customer-centric business solutions, including:

• Customer Value Management
  Improved profitability by understanding and acting on the unique drivers of loyalty and value within their customer base.
  
  
• Marketing Optimization
  Maximize the impact of their marketing investments and the performance of their marketing organizations.
  
  
• Customer Intelligence and Information Access
  Transform information into a competitive asset, improving the ability to capture, analyze, and distribute information to create insight, speed in decision-making, and heightened performance.
  
  
• Customer Interaction Management
  Value creation through every interaction with customers across channels, and optimize the critical customer-facing functions of the business.
  
  
• Business Process Optimization
  Increase efficiency, reduce costs, and better serve customers by improving the design and automation of core business processes, from order to fulfillment.